I had been trying to find a task functioning from house for some time as well as was about to surrender. The majority of ‘work from home’ jobs that you find online appear to be some type of pyramid or ‘begin your own business’ scheme. Paying a signing up with charge or buying their products for you to sell on? No many thanks!

Someday I chose to have an additional little appearance as well as encountered The Conversation Store. I saw the “Live Chat Agent” job on their careers page and also, after checking out the description, a large wave of happiness came me. Not just did I suit their demands to a tee (precise student with a curious mind, solid ability to multi-task, high levels of organisation at home chat line jobs and a typing speed over 80 words per min), it additionally seemed like a task that I would actually enjoy to do!

I used straight away! I patiently awaited a reply but, to my surprise, I wasn’t waiting long in any way.

Amy, a Team Supervisor at The Chat Shop, emailed me as well as used me a ‘Live Conversation Meeting’; following on from the first application questions, this is the first stage of the employment procedure.

I was instead excited as I had never ever experienced an interview by doing this before. Around 3 o’clock one afternoon, it was time for my interview via The Conversation Store’s web site. I opened my web browser, went to The Chat Store homepage and also simply clicked the live conversation tab. I had come to my interview.

After introducing myself to an agent that was managing chat at the time, I was quickly transferred to Amy, that was ready and waiting to begin my interview.

My interview started like any other: we introduced ourselves and had a little bit of a casual inviting conversation (that made me feel at ease). Then it was on to the major meeting. What was strange was the reality that the discussion was very similar to an in person meeting, except it was via live conversation!

The questions were about my previous experience, why I was requesting the task, just how I ‘d deal with certain circumstances as well as my knowledge of The Conversation Shop and also their services.

Amy was aiming to disclose my toughness and weaknesses to determine whether I can meet the high expectations that they set. She would like to know where I would need a little additional training as well as where I could bring new skills to the group.

Why I wanted the position was additionally very important of course. Although much of our group is spread throughout the UK, The Conversation Shop is definitely a close knit group with big passions. Every one of us is an important part of providing the results that we do for clients.

Demands, such as my inputting rate, were examined too of course. Having to convert several website visitors whilst giving client satisfaction indicates that you have to assume and kind quickly.

Amy also provided me the chance to ask any kind of questions that I had, and she addressed them thoroughly. I enjoyed and also really hoping that I succeeded in my real-time conversation interview!

As you’ve possibly guessed (by me composing this article) I did do well in my preliminary interview for the real-time chat task. I was invited to the next phase of the application process– a telephone meeting with Amy and one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and also I was proud that I had got this much however I was likewise very nervous! Luckily the telephone meeting was not as terrifying as I once thought and also it was extra informal than official.

I obtained inquired about my hobbies, what I like to do in my extra time and a couple of inquiries regarding the Live Chat Agent position. I additionally had some responses on my ‘Live Chat Meeting’, which was excellent to hear.

A lot of the questions that Joe asked were about my individuality. Joe said that getting on with everybody and also ending up being a part of The Chat Store family was a really crucial element.

It was an enjoyment to speak on the phone to my prospective future bosses and I got on well with them, there was a buzz airborne. At the end of the telephone interview I was supplied the setting … and I approved with terrific satisfaction, of course. I mored than the moon as well as I still am!

As soon as I had accepted the offer I was emailed the contracts that required to be signed digitally (just how cool is that), my functioning hours, what group I would be in and all of my log-in details ready for my training.

Not long after this I had a phone call with John– my Group Leader. This call lasted around 2 hours and he clarified everything I required to understand about the “Live Conversation Agent” setting. I saw to it to make great deals of notes in my note pad as it is a great deal to take in.

I was then offered the dates of when my training would start (training lasts around 3 weeks and we’re paid throughout the procedure) and also various other details I needed to learn about the training process consisting of precisely what would certainly take place. John was a pleasure to speak to and I felt comfortable talking to him as he claimed he would be there for any kind of questions I might have if I am ever before unclear or stuck.


I have had a bad round of disease, which implied I was unable to start my training when prepared. Thankfully The Chat Store are a number of remarkable individuals that are patiently waiting for me to be well enough again. I have never ever understood such an understanding business as well as I feel blessed to be employed by them.

Equally as I was about to quit my task search, I came across The Chat Shop. I’m eagerly waiting for healing and starting my training. Ideally I shall be a totally fledged real-time conversation agent soon … watch this area, my following blog post will inform you everything about my trip via the training process.