I had actually been trying to find a work working from house for a while and also was about to quit. Many ‘function from residence’ tasks that you find online seem to be some type of pyramid or ‘start your very own company’ scheme. Paying a signing up with fee or buying their products for you to sell on? No thanks!

One day I decided to have another little appearance as well as encountered The Chat Store. I saw the “Live Chat Agent” task on their careers page and also, after checking out the description, a huge wave of happiness came me. Not just did I fit their requirements to a tee (precise student with an analytical mind, solid ability to multi-task, high degrees of organisation asking about social media on job application and also an inputting speed above 80 words per minute), it likewise felt like a task that I would really love to do!

I used straight away! I patiently awaited a reply but, to my shock, I wasn’t waiting long at all.

Amy, a Group Supervisor at The Conversation Shop, emailed me and also used me a ‘Live Chat Interview’; following on from the initial application questions, this is the first stage of the recruitment process.

I was instead excited as I had actually never experienced an interview by doing this before. Around 3 o’clock one mid-day, it was time for my interview via The Conversation Store’s site. I opened my browser, went to The Chat Shop homepage as well as simply clicked the live conversation tab. I had actually reached my meeting.

After introducing myself to an agent that was taking care of conversation at the time, I was rapidly moved to Amy, that prepared as well as waiting to begin my interview.

My interview began like any other: we introduced ourselves and also had a bit of a laid-back inviting chat (which made me really feel secure). After that it was on to the major interview. What was weird was the fact that the discussion was really comparable to an in person meeting, other than it was by means of live conversation!

The inquiries were about my previous experience, why I was applying for the task, just how I ‘d take care of certain situations and also my knowledge of The Conversation Shop as well as their services.

Amy was wanting to expose my toughness and also weaknesses to establish whether I can fulfill the high assumptions that they set. She wanted to know where I would certainly require a little added training as well as where I could bring brand-new skills to the group.

Why I wanted the position was additionally extremely essential of course. Although much of our group is spread out throughout the UK, The Chat Store is absolutely a close weaved group with huge passions. Each and every one of us is an integral part of supplying the outcomes that we do for customers.

Requirements, such as my inputting speed, were tested too certainly. Needing to convert multiple site visitors whilst providing customer fulfillment means that you have to assume and also type fast.

Amy also offered me the chance to ask any type of inquiries that I had, and also she answered them thoroughly. I enjoyed and also hoping that I succeeded in my live conversation meeting!

As you have actually possibly guessed (by me composing this post) I did succeed in my preliminary interview for the live chat job. I was invited to the following stage of the application process– a telephone interview with Amy as well as among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their employment procedure and also I was proud that I had actually got this far but I was also really worried! Thankfully the telephone meeting was not as scary as I as soon as believed and it was much more laid-back than official.

I obtained asked about my pastimes, what I like to do in my leisure and a couple of concerns concerning the Live Conversation Representative setting. I additionally had some feedback on my ‘Live Conversation Meeting’, which was great to hear.

A lot of the concerns that Joe asked had to do with my personality. Joe claimed that proceeding with everybody and also coming to be a part of The Conversation Store family members was a really important factor.

It was a pleasure to speak on the phone to my potential future managers and also I got on well with them, there was a buzz airborne. At the end of the telephone interview I was offered the placement … and also I accepted with excellent satisfaction, certainly. I mored than the moon and I still am!

When I had approved the deal I was emailed the agreements that needed to be signed electronically (how great is that), my working hrs, what group I would certainly be in and all of my log-in details ready for my training.

Not long after this I had a call with John– my Team Leader. This call lasted about 2 hrs as well as he described everything I required to understand about the “Live Chat Agent” position. I saw to it to make great deals of notes in my note pad as it is a great deal to absorb.

I was after that given the days of when my training would start (training lasts around 3 weeks as well as we’re paid throughout the procedure) and various other information I required to learn about the training process consisting of precisely what would certainly take place. John was a satisfaction to speak to and I really felt comfy talking to him as he claimed he would certainly be there for any queries I might have if I am ever not sure or stuck.


I have had a bad spell of illness, which meant I was not able to begin my training when organized. Thankfully The Conversation Shop are a lot of terrific people who are patiently awaiting me to be all right once again. I have actually never ever recognized such a comprehending company and I really feel blessed to be employed by them.

Just as I will quit my job search, I came across The Conversation Store. I’m eagerly waiting for healing and starting my training. With any luck I shall be a totally fledged live conversation agent quickly … see this room, my next post will tell you everything about my journey through the training process.