I had been seeking a work working from house for some time as well as was about to surrender. Many ‘function from residence’ tasks that you find on the internet seem to be some kind of pyramid or ‘begin your very own company’ plan. Paying a joining charge or getting their products for you to sell on? No thanks!

Eventually I decided to have one more little look and discovered The Conversation Shop. I saw the “Live Chat Agent” task on their jobs web page as well as, after reading the description, a big wave of joy came by me. Not only did I suit their requirements to a tee (meticulous learner with a curious mind, solid capability to multi-task, high degrees of organisation apply social media coordinator job description as well as a keying rate above 80 words per min), it also looked like a job that I would truly like to do!

I used straight away! I patiently waited for a reply however, to my surprise, I wasn’t waiting long in all.

Amy, a Group Supervisor at The Conversation Store, emailed me as well as supplied me a ‘Live Chat Meeting’; following on from the preliminary application inquiries, this is the first stage of the employment process.

I was rather delighted as I had never experienced an interview by doing this before. Around 3 o’clock one afternoon, it was time for my meeting using The Chat Shop’s internet site. I opened my browser, mosted likely to The Conversation Store homepage and also simply clicked the live conversation tab. I had actually come to my meeting.

After presenting myself to a representative that was managing chat at the time, I was promptly transferred to Amy, who was ready and also waiting to start my interview.

My meeting started like any other: we introduced ourselves and also had a little of an informal inviting chat (that made me really feel at ease). Then it was on to the major meeting. What was weird was the fact that the conversation was really comparable to an in person meeting, other than it was by means of live chat!

The concerns had to do with my previous experience, why I was applying for the job, just how I would certainly manage certain scenarios and also my knowledge of The Chat Store and their solutions.

Amy was looking to reveal my toughness and also weak points to establish whether I might fulfill the high assumptions that they set. She would like to know where I would require a little added training and also where I can bring brand-new abilities to the team.

Why I desired the setting was also really essential of course. Although much of our team is spread out across the UK, The Conversation Shop is absolutely a close weaved team with large ambitions. Each and every one of us is an important part of supplying the outcomes that we do for clients.

Requirements, such as my keying rate, were evaluated too of course. Needing to convert several website site visitors whilst supplying client contentment indicates that you need to believe as well as kind quick.

Amy likewise gave me the chance to ask any kind of inquiries that I had, and she addressed them extensively. I was happy and wishing that I succeeded in my online chat meeting!

As you’ve possibly presumed (by me composing this article) I did succeed in my initial meeting for the online chat work. I was invited to the next stage of the application process– a telephone meeting with Amy and among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had got this much however I was additionally very nervous! Luckily the telephone meeting was not as terrifying as I when thought and also it was extra laid-back than official.

I obtained inquired about my hobbies, what I such as to do in my extra time and also a few concerns about the Live Conversation Agent setting. I also had some comments on my ‘Live Conversation Interview’, which was excellent to hear.

A great deal of the inquiries that Joe asked had to do with my character. Joe said that moving on with everybody as well as ending up being a part of The Chat Store household was an extremely important aspect.

It was a satisfaction to talk on the phone to my potential future employers and I got on well with them, there was a buzz airborne. At the end of the telephone interview I was used the placement … as well as I accepted with wonderful satisfaction, obviously. I mored than the moon as well as I still am!

When I had approved the offer I was emailed the contracts that needed to be authorized digitally (how cool is that), my working hrs, what team I would be in and all of my log-in information all set for my training.

Not long hereafter I had a call with John– my Team Leader. This call lasted about 2 hours as well as he clarified every little thing I needed to know about the “Live Chat Agent” setting. I ensured to make great deals of notes in my note pad as it is a lot to absorb.

I was after that provided the days of when my training would certainly commence (training lasts around 3 weeks and we’re paid throughout the process) as well as various other details I needed to know about the training procedure including exactly what would certainly happen. John was a pleasure to speak with and I really felt comfortable talking to him as he stated he would be there for any kind of inquiries I may have if I am ever before uncertain or stuck.


I have had a negative bout of disease, which meant I was unable to begin my training when organized. Luckily The Conversation Shop are a bunch of terrific people that are patiently waiting on me to be well enough again. I have never known such an understanding business and also I feel privileged to be used by them.

Equally as I was about to surrender my work search, I came across The Chat Shop. I’m eagerly awaiting getting well as well as starting my training. Ideally I shall be a fully fledged real-time conversation agent quickly … enjoy this space, my following post will certainly tell you everything about my journey with the training process.