I had been looking for a work functioning from house for a while as well as will give up. Many ‘function from residence’ tasks that you locate online appear to be some kind of pyramid or ‘begin your own organization’ plan. Paying a signing up with fee or purchasing their items for you to sell on? No many thanks!

Someday I chose to have an additional little look and also discovered The Chat Shop. I saw the “Live Conversation Agent” job on their careers page and also, after reading the description, a big wave of happiness came me. Not just did I match their requirements to a tee (careful student with a curious mind, strong capacity to multi-task, high degrees of organisation apply for live customer chat jobs as well as an inputting rate above 80 words per min), it additionally looked like a work that I would truly enjoy to do!

I used immediately! I patiently awaited a reply but, to my shock, I had not been waiting long in all.

Amy, a Team Manager at The Chat Shop, emailed me and supplied me a ‘Live Chat Meeting’; complying with on from the first application questions, this is the first stage of the recruitment procedure.

I was instead delighted as I had never ever experienced an interview in this way prior to. Around 3 o’clock one afternoon, it was time for my interview using The Conversation Shop’s site. I opened my internet browser, mosted likely to The Chat Shop homepage and also just clicked the real-time chat tab. I had actually gotten to my meeting.

After introducing myself to an agent that was handling conversation at the time, I was quickly moved to Amy, who prepared and waiting to begin my meeting.

My meeting started like any other: we introduced ourselves and also had a little of a casual welcoming chat (that made me really feel at ease). Then it was on to the main interview. What was odd was the truth that the discussion was really similar to an in person interview, except it was via online chat!

The inquiries had to do with my previous experience, why I was getting the work, how I would certainly handle particular situations as well as my knowledge of The Chat Store and their solutions.

Amy was looking to expose my toughness and also weaknesses to determine whether I can meet the high assumptions that they set. She would like to know where I would certainly need a little extra training as well as where I can bring new skills to the group.

Why I desired the setting was also very important certainly. Although much of our team is spread out across the UK, The Conversation Shop is certainly a close weaved group with huge passions. Each one people is an indispensable part of providing the results that we do for clients.

Demands, such as my keying rate, were tested as well obviously. Needing to transform multiple web site site visitors whilst offering customer fulfillment suggests that you have to think and also kind fast.

Amy likewise gave me the chance to ask any type of concerns that I had, as well as she answered them thoroughly. I mored than happy and hoping that I succeeded in my live chat meeting!

As you have actually probably guessed (by me writing this post) I did do well in my first interview for the online chat work. I was invited to the next stage of the application process– a telephone meeting with Amy as well as one of The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had got this much however I was also very anxious! Thankfully the telephone meeting was not as scary as I when thought and also it was extra laid-back than formal.

I got asked about my leisure activities, what I like to do in my leisure as well as a couple of questions concerning the Live Conversation Representative placement. I also had some feedback on my ‘Live Chat Interview’, which was great to hear.

A great deal of the inquiries that Joe asked were about my individuality. Joe said that proceeding with everyone as well as becoming a part of The Conversation Shop family was a very crucial aspect.

It was a satisfaction to talk on the phone to my prospective future employers as well as I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was offered the placement … and I accepted with wonderful pleasure, obviously. I mored than the moon and also I still am!

When I had actually approved the offer I was emailed the agreements that needed to be authorized electronically (exactly how awesome is that), my functioning hours, what team I would certainly remain in and all of my log-in information ready for my training.

Not long hereafter I had a phone call with John– my Team Leader. This phone called lasted around 2 hours and he described everything I needed to know about the “Live Chat Representative” placement. I made sure to make lots of notes in my notebook as it is a lot to absorb.

I was after that given the dates of when my training would certainly commence (training lasts around 3 weeks and also we’re paid during the process) as well as other details I needed to understand about the training process consisting of specifically what would certainly occur. John was a satisfaction to speak with as well as I really felt comfortable talking to him as he stated he would certainly be there for any inquiries I might have if I am ever not sure or stuck.


I have had a bad spell of illness, which meant I was incapable to begin my training when arranged. Fortunately The Chat Shop are a bunch of terrific individuals who are patiently awaiting me to be well enough again. I have actually never ever understood such a recognizing firm as well as I feel blessed to be employed by them.

Just as I was about to give up my job search, I came across The Chat Shop. I’m excitedly awaiting recovering and also starting my training. With any luck I will be a totally fledged online conversation representative quickly … enjoy this area, my following message will certainly tell you everything about my journey through the training process.