I had actually been searching for a work working from residence for a while and also was about to quit. A lot of ‘function from residence’ jobs that you find on the internet seem to be some type of pyramid or ‘begin your very own business’ system. Paying a joining cost or acquiring their items for you to sell on? No many thanks!

Eventually I determined to have one more little look and discovered The Conversation Store. I saw the “Live Conversation Representative” job on their careers page as well as, after reviewing the summary, a huge wave of happiness came by me. Not just did I fit their needs to a tee (careful learner with an analytical mind, strong ability to multi-task, high levels of organisation apply for chat jobs and also a typing speed over 80 words per min), it also felt like a job that I would actually like to do!

I applied straight away! I patiently awaited a reply but, to my shock, I wasn’t waiting long at all.

Amy, a Team Manager at The Chat Store, emailed me and also offered me a ‘Live Chat Meeting’; complying with on from the initial application concerns, this is the initial stage of the recruitment procedure.

I was instead excited as I had actually never experienced a meeting in this way before. Around 3 o’clock one mid-day, it was time for my interview through The Chat Store’s website. I opened my web browser, went to The Chat Store homepage and also just clicked the real-time chat tab. I had actually come to my meeting.

After presenting myself to a representative that was managing conversation at the time, I was swiftly transferred to Amy, that was ready as well as waiting to start my meeting.

My interview began like any other: we presented ourselves and had a bit of a casual welcoming conversation (that made me feel comfortable). After that it was on to the main meeting. What was odd was the truth that the conversation was very comparable to an in person meeting, except it was by means of live chat!

The inquiries had to do with my previous experience, why I was applying for the job, how I would certainly manage certain circumstances and also my expertise of The Chat Shop and their services.

Amy was seeking to reveal my toughness and weak points to establish whether I can fulfill the high expectations that they establish. She wished to know where I would certainly require a little additional training and also where I could bring new talents to the team.

Why I desired the setting was also extremely crucial naturally. Although much of our team is spread out across the UK, The Chat Shop is certainly a close knit group with big passions. Every one of us is an essential part of providing the results that we provide for customers.

Demands, such as my inputting speed, were tested as well of course. Needing to convert numerous web site site visitors whilst giving customer fulfillment indicates that you need to think as well as kind quickly.

Amy additionally offered me the opportunity to ask any inquiries that I had, and she addressed them extensively. I was happy as well as wishing that I did well in my live conversation interview!

As you’ve probably presumed (by me creating this article) I did succeed in my preliminary meeting for the live conversation job. I was welcomed to the following stage of the application procedure– a telephone meeting with Amy and among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had actually got this far yet I was also really nervous! Fortunately the telephone interview was not as scary as I once believed and it was extra casual than official.

I obtained asked about my pastimes, what I like to do in my leisure and also a couple of inquiries regarding the Live Conversation Representative setting. I additionally had some feedback on my ‘Live Conversation Meeting’, which was excellent to hear.

A great deal of the concerns that Joe asked had to do with my character. Joe claimed that proceeding with everyone and coming to be a part of The Chat Store family was a very essential factor.

It was a pleasure to speak on the phone to my potential future managers as well as I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was offered the placement … and also I approved with great satisfaction, of course. I mored than the moon as well as I still am!

As soon as I had actually accepted the deal I was emailed the agreements that needed to be signed digitally (how awesome is that), my working hours, what group I would be in and all of my log-in details prepared for my training.

Not long after this I had a call with John– my Group Leader. This call lasted about 2 hrs and also he described everything I required to understand about the “Live Conversation Representative” position. I ensured to make lots of notes in my note pad as it is a lot to absorb.

I was then provided the days of when my training would certainly begin (training lasts around 3 weeks and we’re paid throughout the process) as well as various other details I needed to find out about the training process consisting of specifically what would occur. John was an enjoyment to talk with and also I really felt comfy chatting to him as he stated he would certainly be there for any type of queries I might have if I am ever unsure or stuck.


I have had a bad round of ill health, which meant I was not able to begin my training when set up. Luckily The Chat Shop are a lot of remarkable people that are patiently waiting on me to be all right once again. I have actually never recognized such a comprehending firm as well as I really feel blessed to be employed by them.

Just as I will surrender my job search, I stumbled across The Chat Store. I’m eagerly awaiting getting well as well as starting my training. With any luck I will be a completely fledged real-time conversation representative soon … watch this space, my next message will certainly tell you everything about my journey with the training procedure.