I had actually been looking for a job functioning from residence for some time and will quit. Many ‘work from house’ jobs that you find on the internet seem to be some type of pyramid or ‘start your own business’ system. Paying a joining cost or buying their products for you to sell on? No many thanks!

Eventually I determined to have an additional little look and came across The Conversation Shop. I saw the “Live Conversation Representative” job on their occupations page and, after reading the summary, a huge wave of joy came over me. Not only did I suit their requirements to a tee (meticulous learner with a curious mind, solid capacity to multi-task, high degrees of organisation apex chat jobs and a typing speed over 80 words per minute), it also looked like a work that I would actually love to do!

I used instantly! I patiently awaited a reply yet, to my surprise, I wasn’t waiting long at all.

Amy, a Group Supervisor at The Conversation Shop, emailed me and also provided me a ‘Live Chat Meeting’; adhering to on from the first application questions, this is the first stage of the employment process.

I was rather delighted as I had actually never ever experienced an interview in this way before. Around 3 o’clock one afternoon, it was time for my meeting by means of The Chat Store’s website. I opened my internet browser, went to The Conversation Shop homepage and also just clicked the live chat tab. I had actually come to my meeting.

After presenting myself to an agent that was taking care of conversation at the time, I was quickly moved to Amy, who was ready and waiting to begin my interview.

My interview began like any other: we introduced ourselves as well as had a bit of a laid-back welcoming conversation (that made me feel comfortable). After that it was on to the major meeting. What was strange was the reality that the discussion was extremely comparable to an in person interview, other than it was through live conversation!

The inquiries had to do with my previous experience, why I was getting the job, exactly how I ‘d manage specific scenarios as well as my understanding of The Conversation Shop and also their services.

Amy was seeking to expose my strengths and weaknesses to establish whether I might meet the high expectations that they establish. She wished to know where I would need a little extra training and where I can bring brand-new abilities to the team.

Why I wanted the setting was additionally extremely essential obviously. Although much of our team is spread throughout the UK, The Conversation Shop is certainly a close knit group with huge ambitions. Each and every one of us is an important part of supplying the outcomes that we provide for customers.

Needs, such as my typing speed, were checked too certainly. Needing to transform numerous website site visitors whilst offering consumer fulfillment means that you have to think and also type quick.

Amy likewise gave me the possibility to ask any questions that I had, and she addressed them extensively. I enjoyed and also hoping that I succeeded in my real-time conversation meeting!

As you’ve possibly thought (by me composing this blog post) I did succeed in my preliminary interview for the live chat work. I was welcomed to the next stage of the application process– a telephone meeting with Amy and also among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had actually got this much however I was also very worried! Fortunately the telephone interview was not as frightening as I when thought and also it was more laid-back than official.

I got inquired about my hobbies, what I such as to do in my spare time and a few concerns regarding the Live Chat Representative placement. I also had some feedback on my ‘Live Chat Interview’, which was great to hear.

A lot of the inquiries that Joe asked had to do with my character. Joe claimed that getting on with everybody and also ending up being a part of The Conversation Store household was an extremely vital aspect.

It was a satisfaction to speak on the phone to my potential future bosses and also I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was supplied the position … and I accepted with excellent pleasure, certainly. I mored than the moon and I still am!

As soon as I had approved the deal I was emailed the contracts that needed to be authorized digitally (how great is that), my functioning hours, what group I would remain in and all of my log-in details all set for my training.

Not long after this I had a telephone call with John– my Group Leader. This telephone call lasted around 2 hrs as well as he clarified whatever I needed to know about the “Live Chat Agent” setting. I ensured to make lots of notes in my note pad as it is a whole lot to take in.

I was after that provided the days of when my training would begin (training lasts around 3 weeks and we’re paid throughout the procedure) and also other information I required to understand about the training process including exactly what would certainly take place. John was a satisfaction to speak with and I really felt comfortable chatting to him as he said he would certainly be there for any type of inquiries I might have if I am ever before not sure or stuck.


I have had a poor spell of illness, which meant I was unable to begin my training when prepared. Luckily The Chat Store are a bunch of wonderful people who are patiently awaiting me to be all right once again. I have actually never ever recognized such an understanding company and also I feel privileged to be employed by them.

Just as I will quit my work search, I stumbled across The Chat Shop. I’m eagerly awaiting getting well and starting my training. Ideally I will be a fully fledged real-time chat representative quickly … see this room, my next blog post will tell you everything about my journey through the training procedure.