I had been seeking a job functioning from residence for a while and also was about to surrender. The majority of ‘work from home’ work that you discover on the internet appear to be some type of pyramid or ‘start your own service’ system. Paying a signing up with fee or buying their products for you to sell on? No many thanks!

Someday I decided to have an additional little look and also came across The Conversation Shop. I saw the “Live Conversation Agent” task on their occupations web page and also, after reviewing the summary, a huge wave of joy came me. Not just did I match their needs to a tee (meticulous student with a curious mind, strong capacity to multi-task, high degrees of organisation alternative jobs for social media managers as well as an inputting rate over 80 words per min), it additionally looked like a task that I would really love to do!

I applied instantly! I patiently waited for a reply however, to my shock, I wasn’t waiting long in all.

Amy, a Group Supervisor at The Chat Shop, emailed me and supplied me a ‘Live Conversation Interview’; complying with on from the initial application inquiries, this is the initial stage of the recruitment process.

I was rather delighted as I had actually never experienced a meeting in this way before. Around 3 o’clock one mid-day, it was time for my meeting using The Conversation Shop’s site. I opened my internet browser, mosted likely to The Conversation Shop homepage and merely clicked the online chat tab. I had gotten to my meeting.

After introducing myself to an agent that was taking care of conversation at the time, I was promptly transferred to Amy, who was ready and waiting to begin my interview.

My interview started like any other: we presented ourselves and had a little of a laid-back welcoming chat (that made me feel at ease). Then it was on to the main interview. What was weird was the reality that the discussion was very comparable to a face-to-face meeting, except it was through online chat!

The concerns had to do with my previous experience, why I was applying for the job, exactly how I ‘d manage certain circumstances and my knowledge of The Conversation Store and also their solutions.

Amy was looking to disclose my strengths and also weaknesses to identify whether I could fulfill the high assumptions that they set. She wished to know where I would require a little added training as well as where I could bring brand-new skills to the team.

Why I wanted the position was also extremely important certainly. Although much of our team is spread out across the UK, The Conversation Store is definitely a close weaved group with big aspirations. Each and every one of us is an integral part of providing the results that we do for customers.

Demands, such as my keying rate, were tested as well certainly. Having to transform numerous website visitors whilst giving client satisfaction implies that you need to believe and type quick.

Amy likewise gave me the opportunity to ask any inquiries that I had, and also she addressed them completely. I was happy as well as wishing that I did well in my online chat meeting!

As you have actually probably guessed (by me composing this article) I did succeed in my preliminary interview for the online chat work. I was welcomed to the next stage of the application procedure– a telephone meeting with Amy and also one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their employment procedure as well as I was proud that I had got this far however I was likewise very anxious! Luckily the telephone interview was not as terrifying as I when assumed as well as it was more laid-back than formal.

I obtained asked about my hobbies, what I like to do in my leisure and a few inquiries concerning the Live Chat Representative position. I also had some responses on my ‘Live Conversation Meeting’, which was fantastic to listen to.

A lot of the concerns that Joe asked were about my character. Joe claimed that moving on with everyone and ending up being a part of The Conversation Shop household was a very important factor.

It was a pleasure to talk on the phone to my potential future bosses and I jumped on well with them, there was a buzz airborne. At the end of the telephone meeting I was supplied the position … and also I approved with wonderful pleasure, of course. I was over the moon and also I still am!

As soon as I had actually accepted the offer I was emailed the agreements that required to be signed digitally (how amazing is that), my working hours, what team I would certainly be in and all of my log-in information ready for my training.

Not long after this I had a telephone call with John– my Group Leader. This call lasted around 2 hours and also he described everything I needed to learn about the “Live Chat Agent” placement. I made certain to make great deals of notes in my note pad as it is a great deal to absorb.

I was then given the days of when my training would start (training lasts around 3 weeks as well as we’re paid during the procedure) as well as other details I needed to learn about the training process consisting of exactly what would certainly happen. John was a satisfaction to speak to and also I felt comfortable chatting to him as he said he would be there for any kind of inquiries I may have if I am ever unsure or stuck.


I have had a negative bout of illness, which suggested I was unable to begin my training when arranged. Thankfully The Conversation Store are a bunch of remarkable individuals that are patiently waiting for me to be well enough again. I have never ever understood such an understanding firm as well as I feel fortunate to be used by them.

Just as I was about to give up my work search, I stumbled across The Chat Shop. I’m eagerly waiting for healing as well as starting my training. Hopefully I will be a completely fledged online chat agent soon … view this area, my following message will inform you everything about my journey with the training process.