I had actually been trying to find a job working from residence for some time and also was about to give up. The majority of ‘work from home’ tasks that you find on-line seem to be some type of pyramid or ‘start your own service’ scheme. Paying a signing up with charge or buying their products for you to sell on? No many thanks!

Eventually I decided to have an additional little appearance and discovered The Chat Store. I saw the “Live Chat Agent” job on their jobs page and, after reading the description, a large wave of joy came me. Not only did I suit their requirements to a tee (meticulous student with a curious mind, solid capability to multi-task, high degrees of organisation aircall chat job as well as a keying speed over 80 words per minute), it also appeared like a job that I would actually enjoy to do!

I used quickly! I patiently awaited a reply but, to my shock, I wasn’t waiting long at all.

Amy, a Group Manager at The Chat Shop, emailed me and supplied me a ‘Live Chat Interview’; adhering to on from the first application concerns, this is the first stage of the employment procedure.

I was rather excited as I had never experienced a meeting this way prior to. Around 3 o’clock one afternoon, it was time for my interview using The Chat Shop’s internet site. I opened my web browser, went to The Conversation Store homepage and also merely clicked the live chat tab. I had actually come to my meeting.

After presenting myself to a representative that was handling conversation at the time, I was promptly moved to Amy, that was ready as well as waiting to begin my interview.

My meeting started like any other: we presented ourselves and also had a bit of a casual inviting chat (which made me really feel comfortable). Then it was on to the main interview. What was strange was the truth that the discussion was really similar to an in person interview, other than it was via online conversation!

The inquiries had to do with my previous experience, why I was requesting the work, exactly how I would certainly handle certain scenarios and my knowledge of The Chat Store as well as their services.

Amy was wanting to reveal my staminas and also weaknesses to identify whether I can meet the high expectations that they set. She would like to know where I would require a little extra training and where I might bring brand-new talents to the group.

Why I wanted the position was additionally extremely vital certainly. Although much of our team is spread out throughout the UK, The Chat Store is certainly a close weaved group with huge ambitions. Every one of us is an indispensable part of providing the results that we provide for customers.

Requirements, such as my keying speed, were tested as well certainly. Needing to convert numerous site site visitors whilst giving customer complete satisfaction indicates that you have to believe and also type quickly.

Amy additionally offered me the possibility to ask any concerns that I had, and she answered them extensively. I was happy as well as really hoping that I did well in my live conversation interview!

As you have actually possibly thought (by me composing this blog post) I did succeed in my initial meeting for the online chat work. I was invited to the following phase of the application procedure– a telephone interview with Amy as well as one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment process as well as I was proud that I had actually got this far yet I was additionally extremely worried! Thankfully the telephone meeting was not as scary as I as soon as assumed and it was more informal than official.

I got inquired about my hobbies, what I such as to do in my leisure as well as a couple of inquiries about the Live Chat Agent position. I also had some comments on my ‘Live Conversation Interview’, which was fantastic to listen to.

A lot of the concerns that Joe asked had to do with my individuality. Joe stated that getting on with everybody as well as ending up being a part of The Chat Shop family was an extremely essential factor.

It was a satisfaction to talk on the phone to my potential future employers and also I got on well with them, there was a buzz airborne. At the end of the telephone interview I was used the position … and I approved with terrific satisfaction, of course. I mored than the moon as well as I still am!

Once I had approved the deal I was emailed the agreements that required to be signed digitally (just how cool is that), my functioning hours, what team I would remain in and all of my log-in details all set for my training.

Not long hereafter I had a phone call with John– my Team Leader. This call lasted around 2 hours as well as he discussed every little thing I required to learn about the “Live Chat Agent” placement. I made sure to make great deals of notes in my note pad as it is a lot to take in.

I was then given the days of when my training would certainly start (training lasts around 3 weeks as well as we’re paid during the procedure) and other information I needed to know about the training process consisting of exactly what would certainly occur. John was a pleasure to talk with and also I felt comfy chatting to him as he claimed he would certainly be there for any kind of inquiries I might have if I am ever unsure or stuck.


I have had a negative spell of illness, which meant I was incapable to begin my training when organized. Thankfully The Chat Store are a number of wonderful individuals that are patiently awaiting me to be well enough once again. I have never ever recognized such an understanding business as well as I feel blessed to be used by them.

Equally as I will give up my job search, I came across The Chat Shop. I’m eagerly waiting for recovering and also beginning my training. With any luck I shall be a totally fledged online conversation agent quickly … watch this area, my following article will inform you all about my trip via the training process.