I had actually been looking for a work working from house for some time and also will give up. The majority of ‘work from residence’ jobs that you discover online seem to be some form of pyramid or ‘start your very own service’ system. Paying a signing up with charge or buying their items for you to sell on? No thanks!

Eventually I chose to have one more little look as well as discovered The Chat Shop. I saw the “Live Chat Agent” task on their occupations page and, after reading the description, a big wave of happiness came by me. Not just did I fit their demands to a tee (thorough student with a curious mind, solid ability to multi-task, high degrees of organisation adt chat support jobs as well as a keying rate over 80 words per min), it also felt like a job that I would actually love to do!

I applied quickly! I patiently awaited a reply but, to my shock, I had not been waiting long whatsoever.

Amy, a Group Supervisor at The Chat Store, emailed me as well as used me a ‘Live Conversation Interview’; following on from the preliminary application questions, this is the initial stage of the recruitment procedure.

I was instead excited as I had never experienced a meeting by doing this prior to. Around 3 o’clock one mid-day, it was time for my meeting using The Chat Shop’s website. I opened my web browser, went to The Conversation Store homepage and just clicked the online chat tab. I had arrived at my meeting.

After introducing myself to an agent that was taking care of chat at the time, I was rapidly transferred to Amy, who prepared and waiting to start my meeting.

My interview started like any other: we presented ourselves and had a little bit of a casual inviting chat (which made me feel at ease). After that it was on to the major meeting. What was weird was the truth that the conversation was extremely similar to a face-to-face interview, other than it was via online conversation!

The inquiries were about my previous experience, why I was looking for the job, how I ‘d manage specific scenarios and also my expertise of The Conversation Store as well as their solutions.

Amy was wanting to disclose my staminas and also weak points to determine whether I can fulfill the high expectations that they set. She wished to know where I would certainly require a little added training as well as where I can bring new abilities to the team.

Why I wanted the placement was likewise really vital naturally. Although much of our team is spread throughout the UK, The Chat Store is certainly a close knit group with huge passions. Each and every one of us is an integral part of providing the outcomes that we do for customers.

Requirements, such as my typing speed, were tested too certainly. Having to convert multiple web site site visitors whilst giving consumer contentment indicates that you need to assume and also type quick.

Amy also provided me the possibility to ask any kind of questions that I had, and also she answered them thoroughly. I mored than happy and also wishing that I did well in my online chat meeting!

As you have actually possibly presumed (by me creating this post) I did do well in my first interview for the online chat job. I was welcomed to the following phase of the application procedure– a telephone meeting with Amy as well as one of The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment procedure and I was proud that I had actually got this much yet I was likewise very nervous! Luckily the telephone meeting was not as frightening as I as soon as assumed and also it was more laid-back than official.

I got asked about my pastimes, what I like to do in my leisure and a few inquiries concerning the Live Conversation Agent setting. I additionally had some comments on my ‘Live Conversation Meeting’, which was wonderful to hear.

A great deal of the questions that Joe asked had to do with my personality. Joe claimed that getting on with everyone as well as coming to be a part of The Chat Shop household was an extremely important element.

It was an enjoyment to speak on the phone to my prospective future managers as well as I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was provided the placement … and also I approved with excellent pleasure, obviously. I was over the moon and also I still am!

Once I had accepted the deal I was emailed the agreements that needed to be signed electronically (exactly how cool is that), my working hrs, what team I would certainly remain in and all of my log-in information ready for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This call lasted around 2 hrs as well as he described everything I needed to learn about the “Live Conversation Representative” position. I ensured to make great deals of notes in my note pad as it is a great deal to take in.

I was after that given the days of when my training would certainly commence (training lasts around 3 weeks and also we’re paid during the process) and also various other details I needed to understand about the training procedure consisting of specifically what would certainly happen. John was a pleasure to speak to and also I felt comfy chatting to him as he said he would be there for any type of questions I might have if I am ever before unclear or stuck.


I have had a poor spell of disease, which implied I was unable to begin my training when set up. Thankfully The Chat Shop are a number of wonderful individuals that are patiently waiting for me to be well enough once more. I have never understood such a comprehending company and I really feel privileged to be employed by them.

Just as I will surrender my work search, I came across The Chat Shop. I’m eagerly awaiting getting well and also starting my training. With any luck I shall be a fully fledged real-time conversation agent quickly … enjoy this space, my next message will inform you everything about my trip through the training process.