I had actually been looking for a job functioning from residence for a while and was about to give up. Most ‘function from house’ work that you discover online seem to be some kind of pyramid or ‘begin your own service’ scheme. Paying a joining cost or acquiring their items for you to sell on? No thanks!

One day I decided to have one more little look and also stumbled upon The Chat Store. I saw the “Live Conversation Agent” job on their careers web page and, after reading the summary, a huge wave of joy came by me. Not only did I fit their needs to a tee (thorough learner with an analytical mind, solid capability to multi-task, high levels of organisation account consultant optimize social media job and an inputting speed over 80 words per minute), it likewise appeared like a job that I would really enjoy to do!

I applied instantly! I patiently awaited a reply but, to my surprise, I had not been waiting long in any way.

Amy, a Team Manager at The Chat Shop, emailed me and also provided me a ‘Live Conversation Meeting’; adhering to on from the initial application questions, this is the first stage of the employment process.

I was rather delighted as I had never ever experienced an interview by doing this prior to. Around 3 o’clock one mid-day, it was time for my meeting through The Conversation Shop’s internet site. I opened my web browser, went to The Conversation Store homepage and also simply clicked the online chat tab. I had actually reached my meeting.

After introducing myself to an agent that was handling chat at the time, I was quickly transferred to Amy, who prepared as well as waiting to start my meeting.

My meeting started like any other: we presented ourselves as well as had a little of a casual welcoming conversation (that made me feel at ease). Then it was on to the primary interview. What was unusual was the reality that the conversation was extremely similar to an in person meeting, except it was via online chat!

The inquiries were about my previous experience, why I was requesting the job, how I ‘d manage specific scenarios and also my knowledge of The Chat Store and also their solutions.

Amy was seeking to expose my toughness as well as weak points to figure out whether I might fulfill the high assumptions that they establish. She wanted to know where I would certainly need a little added training and also where I can bring new skills to the team.

Why I desired the setting was also very important naturally. Although much of our team is spread across the UK, The Conversation Shop is absolutely a close knit group with large aspirations. Each and every one of us is an integral part of delivering the outcomes that we provide for customers.

Needs, such as my inputting rate, were checked too of course. Needing to transform several web site visitors whilst giving client complete satisfaction implies that you need to assume and also type fast.

Amy additionally offered me the chance to ask any questions that I had, and also she answered them thoroughly. I mored than happy and really hoping that I succeeded in my live conversation interview!

As you’ve possibly guessed (by me writing this post) I did do well in my first interview for the online chat task. I was welcomed to the next phase of the application process– a telephone interview with Amy and among The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment process and I was proud that I had actually got this far yet I was also really anxious! Luckily the telephone interview was not as terrifying as I when assumed and it was extra informal than formal.

I got asked about my hobbies, what I such as to do in my extra time and a couple of questions about the Live Chat Agent placement. I also had some feedback on my ‘Live Chat Interview’, which was terrific to hear.

A great deal of the concerns that Joe asked were about my character. Joe stated that moving on with everybody and also coming to be a part of The Conversation Store family was a very vital factor.

It was a satisfaction to talk on the phone to my potential future managers as well as I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was provided the position … as well as I accepted with terrific satisfaction, certainly. I was over the moon and also I still am!

Once I had approved the offer I was emailed the contracts that required to be signed electronically (just how great is that), my working hrs, what team I would certainly be in and all of my log-in details prepared for my training.

Not long hereafter I had a call with John– my Group Leader. This call lasted about 2 hrs and also he explained whatever I needed to find out about the “Live Chat Agent” position. I saw to it to make great deals of notes in my notebook as it is a great deal to absorb.

I was then provided the days of when my training would certainly start (training lasts around 3 weeks and also we’re paid during the process) and various other information I needed to know about the training procedure including precisely what would certainly happen. John was an enjoyment to talk to and also I felt comfy talking to him as he said he would certainly be there for any inquiries I may have if I am ever unsure or stuck.


I have had a negative bout of disease, which meant I was incapable to start my training when set up. Fortunately The Chat Store are a lot of remarkable people that are patiently waiting on me to be well enough once more. I have never ever known such an understanding company and also I feel privileged to be utilized by them.

Equally as I will give up my work search, I came across The Chat Store. I’m eagerly waiting for healing and also starting my training. Hopefully I will be a fully fledged live conversation representative quickly … watch this space, my following message will certainly inform you everything about my journey via the training procedure.