I had been looking for a job working from house for some time as well as was about to give up. Many ‘work from home’ jobs that you locate on-line seem to be some type of pyramid or ‘begin your own business’ system. Paying a joining charge or purchasing their items for you to sell on? No many thanks!

Someday I made a decision to have one more little look and also stumbled upon The Chat Store. I saw the “Live Chat Agent” job on their professions page as well as, after reading the description, a big wave of joy came me. Not just did I suit their demands to a tee (thorough learner with an inquisitive mind, solid capability to multi-task, high degrees of organisation 70 employers use social media to screen job candidates and also a typing rate above 80 words per minute), it likewise seemed like a work that I would truly enjoy to do!

I used immediately! I patiently waited for a reply however, to my surprise, I wasn’t waiting long whatsoever.

Amy, a Group Manager at The Chat Shop, emailed me and provided me a ‘Live Chat Meeting’; complying with on from the first application questions, this is the first stage of the recruitment process.

I was rather excited as I had never experienced an interview this way prior to. Around 3 o’clock one afternoon, it was time for my meeting by means of The Chat Store’s internet site. I opened my browser, went to The Conversation Shop homepage and also just clicked the real-time conversation tab. I had reached my interview.

After presenting myself to an agent that was managing chat at the time, I was swiftly moved to Amy, who was ready and waiting to start my meeting.

My meeting started like any other: we presented ourselves as well as had a bit of an informal welcoming chat (which made me really feel comfortable). Then it was on to the main interview. What was odd was the reality that the conversation was really comparable to a face-to-face meeting, other than it was via live conversation!

The questions were about my previous experience, why I was looking for the work, exactly how I would certainly take care of specific situations as well as my knowledge of The Conversation Shop and also their solutions.

Amy was seeking to expose my staminas and also weaknesses to figure out whether I can meet the high assumptions that they establish. She wanted to know where I would need a little extra training and where I could bring new abilities to the team.

Why I wanted the placement was also very vital naturally. Although much of our group is spread across the UK, The Conversation Shop is definitely a close weaved team with huge ambitions. Every one people is an indispensable part of delivering the outcomes that we provide for customers.

Requirements, such as my typing rate, were examined also obviously. Having to transform several website site visitors whilst supplying customer satisfaction indicates that you have to think and also type fast.

Amy likewise provided me the opportunity to ask any type of concerns that I had, and also she addressed them completely. I enjoyed and also really hoping that I did well in my live conversation interview!

As you have actually probably thought (by me composing this article) I did succeed in my initial meeting for the live conversation job. I was invited to the next stage of the application process– a telephone meeting with Amy and among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had actually got this far but I was additionally really worried! Luckily the telephone meeting was not as terrifying as I once assumed as well as it was extra informal than formal.

I got inquired about my leisure activities, what I such as to do in my extra time and also a few inquiries concerning the Live Chat Agent setting. I additionally had some comments on my ‘Live Chat Meeting’, which was terrific to listen to.

A lot of the concerns that Joe asked were about my character. Joe said that moving on with everybody and also coming to be a part of The Conversation Shop household was a very important aspect.

It was a satisfaction to talk on the phone to my potential future bosses as well as I hopped on well with them, there was a buzz airborne. At the end of the telephone interview I was offered the placement … and also I approved with wonderful enjoyment, naturally. I mored than the moon and also I still am!

Once I had accepted the deal I was emailed the contracts that needed to be authorized digitally (exactly how cool is that), my working hours, what group I would remain in and all of my log-in information ready for my training.

Not long after this I had a phone call with John– my Team Leader. This telephone call lasted around 2 hrs and he discussed whatever I needed to find out about the “Live Chat Agent” position. I saw to it to make great deals of notes in my notebook as it is a whole lot to absorb.

I was after that provided the dates of when my training would certainly begin (training lasts around 3 weeks and also we’re paid during the procedure) and also various other details I needed to find out about the training procedure consisting of precisely what would certainly happen. John was a pleasure to speak with and also I really felt comfy talking to him as he claimed he would certainly be there for any kind of questions I may have if I am ever before uncertain or stuck.


I have had a bad bout of ill health, which meant I was not able to start my training when set up. The Good News Is The Chat Store are a lot of fantastic individuals who are patiently waiting on me to be well enough once more. I have never understood such an understanding business and I really feel fortunate to be utilized by them.

Just as I will give up my job search, I stumbled across The Chat Store. I’m eagerly waiting for recovering and also beginning my training. Hopefully I will be a totally fledged live conversation representative soon … view this room, my next message will tell you everything about my trip via the training procedure.