I had been trying to find a work working from home for a while and was about to give up. Many ‘work from residence’ jobs that you discover on-line seem to be some form of pyramid or ‘begin your very own company’ plan. Paying a signing up with charge or buying their items for you to sell on? No many thanks!
Eventually I decided to have another little appearance as well as encountered The Chat Store. I saw the “Live Chat Representative” job on their professions web page as well as, after reading the description, a large wave of happiness came me. Not just did I suit their requirements to a tee (thorough student with an investigative mind, strong capacity to multi-task, high levels of organisation 121 text chat jobs as well as a keying rate over 80 words per min), it also seemed like a task that I would really love to do!
I applied quickly! I patiently awaited a reply but, to my shock, I wasn’t waiting long at all.
Amy, a Group Supervisor at The Chat Shop, emailed me and supplied me a ‘Live Chat Interview’; following on from the initial application inquiries, this is the first stage of the recruitment procedure.
I was rather delighted as I had never ever experienced a meeting in this way before. Around 3 o’clock one afternoon, it was time for my interview through The Conversation Shop’s site. I opened my web browser, mosted likely to The Chat Store homepage and simply clicked the online conversation tab. I had actually come to my meeting.
After introducing myself to an agent that was managing conversation at the time, I was rapidly transferred to Amy, who was ready as well as waiting to start my interview.
My meeting began like any other: we presented ourselves as well as had a little of an informal inviting conversation (that made me really feel comfortable). Then it was on to the major meeting. What was strange was the fact that the conversation was really comparable to an in person meeting, except it was through live conversation!
The questions were about my previous experience, why I was requesting the task, exactly how I would certainly handle specific situations and also my expertise of The Conversation Shop and also their solutions.
Amy was aiming to expose my toughness and weak points to identify whether I could fulfill the high expectations that they set. She wanted to know where I would certainly require a little added training and also where I can bring brand-new skills to the team.
Why I desired the placement was additionally very crucial obviously. Although much of our team is spread out across the UK, The Chat Store is certainly a close weaved group with huge aspirations. Each one people is an integral part of providing the results that we provide for clients.
Needs, such as my keying rate, were evaluated also of course. Needing to convert multiple internet site visitors whilst providing client complete satisfaction implies that you have to think as well as kind quick.
Amy likewise gave me the opportunity to ask any type of questions that I had, and also she addressed them completely. I enjoyed as well as wishing that I succeeded in my online conversation meeting!
As you’ve possibly guessed (by me composing this blog post) I did do well in my first meeting for the online conversation task. I was invited to the following phase of the application procedure– a telephone interview with Amy as well as one of The Conversation Shop’s Co-Founders, Joe.
This is the last stage of their employment process as well as I was proud that I had got this far yet I was additionally really worried! Luckily the telephone meeting was not as frightening as I once assumed as well as it was a lot more laid-back than formal.
I obtained inquired about my leisure activities, what I such as to do in my leisure as well as a couple of concerns concerning the Live Conversation Agent placement. I also had some comments on my ‘Live Chat Meeting’, which was fantastic to listen to.
A lot of the concerns that Joe asked were about my character. Joe said that moving on with everybody and also ending up being a part of The Chat Store family members was a very vital aspect.
It was a pleasure to speak on the phone to my prospective future bosses and also I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was supplied the setting … as well as I approved with great pleasure, obviously. I was over the moon and I still am!
Once I had actually accepted the deal I was emailed the agreements that needed to be authorized electronically (exactly how awesome is that), my functioning hours, what team I would certainly be in and all of my log-in details ready for my training.
Not long hereafter I had a call with John– my Group Leader. This telephone call lasted about 2 hrs as well as he clarified every little thing I needed to learn about the “Live Conversation Representative” setting. I saw to it to make great deals of notes in my note pad as it is a whole lot to absorb.
I was after that given the dates of when my training would start (training lasts around 3 weeks and also we’re paid during the procedure) and also other information I required to understand about the training process consisting of exactly what would certainly occur. John was a pleasure to talk to as well as I really felt comfy chatting to him as he said he would certainly be there for any type of questions I may have if I am ever before not sure or stuck.
I have had a poor bout of disease, which implied I was not able to begin my training when set up. Luckily The Chat Store are a number of remarkable people that are patiently awaiting me to be all right again. I have actually never understood such an understanding company and also I feel privileged to be used by them.
Just as I was about to surrender my task search, I stumbled across The Conversation Store. I’m excitedly waiting for getting well as well as starting my training. Ideally I shall be a completely fledged live chat representative quickly … see this space, my next blog post will tell you all about my journey through the training procedure.